This policy is effective from 25/05/2018.
Fairways Guest House may change this policy from time to time by updating this page. You should check from time to time to ensure you are aware of any updates.
What data we collect
The only data we collect is (when a reservation or an enquiry is made) these are telephone numbers of the person making the reservation and names and addresses of guests staying. We also hold debit or credit card details to take a deposit equal to the first night of your stay after checkout card details are destroyed.
Information we collect about you
We may use your address as part of processing your payment to validate the credit card. We may also use your email address to send you confirmation of the booking and details on how to find us and other information you may find useful for your stay.
After your stay we may also send you an additional email checking that everything was ok with your stay and offering you ways to stay in contact by means of social media or email if you consent to do so.
We will not use your telephone numbers to contact you unless it is an emergency, and/or we have been unable to contact you by social media or email.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Record keeping.
- Improve our services.
- Send special offers or other information using the email address provided.
- We may try to contact you firstly by phone and email should you leave items behind.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable and physical, electronic and managerial procedures to safeguard and secure any data online.
We have security cameras around the outside of the property. Covering the drive, car par and the main entrance. We use these cameras to aid our security of our property and our guest’s property.
The data is recorded securely and stored for 30 days after which it overwrites itself.
The only people who have access to this data are the proprietors. The data is password protected and the password is memorized by the owners and not written down.
Cookies are text files placed on your computer to collect standard internet information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.orgfor more information.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe link on any marketing message sent to you or by contacting us at any time by email or telephone: 01223 246063
Your legal rights
You may also request details of any personal information data which we hold about you under the Data Protection Act 1998. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect write to Fairways Guest House 143 Cherry Hinton Road, Cambridge, CB1 7BX.